Terms and Conditions

By scheduling or receiving service from FireGuard Dryer & Vent Cleaning, you agree to the following terms and conditions.

1. Scope of Services
   FireGuard provides dryer vent cleaning and dryer appliance clean-out services. Services are limited to cleaning and removal of lint, debris, and blockages within accessible portions of the dryer and vent system. FireGuard does not perform repairs, alterations, or installation unless explicitly stated in writing.

2. Access and Service Conditions
   The customer is responsible for ensuring safe and unobstructed access to the dryer and vent system. This includes:

• Clear access to the dryer unit

• Clear access to exterior vent termination

• Restraining pets during the service appointment

• Ensuring utilities (electric and/or gas) are active

If service cannot be completed due to access limitations, a service fee may still apply.

3. Pricing and Payment
   Pricing is based on standard service conditions. Additional charges may apply for:

• Excessively clogged systems

• Roof or difficult-to-access vents

• Longer-than-standard vent runs

• Additional labor or time required

Any additional charges will be communicated before work is completed. Payment is due upon completion of service unless otherwise agreed in advance. Venmo, credit card, and check are accepted forms of payment.

4. Results Disclaimer
   While FireGuard uses professional equipment and techniques to improve airflow and reduce fire risk, we do not guarantee complete removal of all debris in every system due to construction limitations or inaccessibility. Cleaning services are preventative in nature and do not eliminate all risk of dryer-related issues or fires.
   
   

5. Pre-Existing Conditions
   FireGuard is not responsible for pre-existing damage, including but not limited to:

• Crushed, disconnected, or improperly installed vent lines

• Hidden damage within walls, ceilings, or ductwork

• Faulty or aging dryer appliances

If issues are identified during service, we will inform the customer and may recommend next steps.

6. Liability Limitation
   FireGuard Dryer & Vent Cleaning is insured and will take reasonable care during all services. However, we are not liable for:

• Damage resulting from pre-existing conditions

• Issues caused by improper installation or prior repairs

• Normal wear and tear of equipment or vent systems

In all cases, liability is limited to the cost of the service provided.

7. Appointment Cancellations and Rescheduling
   We ask for at least 24 hours notice for cancellations or rescheduling. Missed appointments or last-minute cancellations may be subject to a fee.
   
   

8. Safety
   FireGuard reserves the right to refuse or stop service if conditions are deemed unsafe, including but not limited to:

• Hazardous environments

• Aggressive animals

• Unsafe roof or ladder access conditions
  
  

9. Photos and Documentation
   FireGuard may take before and after photos of the service for documentation and customer reporting. These images will not include personally identifiable information and may be used for training or marketing purposes unless the customer requests otherwise.
   
   

10. Customer Responsibility
    The customer is responsible for ongoing maintenance of their dryer and vent system following service. FireGuard recommends routine cleaning based on usage and manufacturer guidelines.

Last Updated: April 2026